Tech Support

Tips

During the past years, consumers have spent billion on home and premises security, and the number of homes, offices and commercial sites with security systems has increased almost 40% in the past 5 years. Although no system makes your premises completely burglarproof, a security system can reduce the chances of being burglarized and give you some peace of mind. In many countries a security system is conditional when you are going to insure your property.

Basic elements of a security system include perimeter sensors on outside doors and windows, motion detectors in key inside areas, a control unit to interpret and respond to signals from the sensors, a siren or other alert mechanism, and a connection to a central monitoring station to notify the police. Fire detection and medical emergency devices are other available options.

Security systems can be wireless or wired. Wireless systems use battery-powered radio transmitters to connect the various system components.

Wireless systems have the advantage of simple installation, and mobility to new premises – it’s easy and practical. If you are looking for a professional wireless system, consider that prices are higher. If you are looking for low-cost one you get low security, better get a dog! Wireless systems are limited in their capabilities and require more service than a wired one.

With a wired alarm, the system components are permanently connected by wires into floors and walls. A professional company typically installs and services the system. A wired system is more reliable than a wireless one, and offers a wider choice of features, tighter security, and higher reliability. Av-Gad offers you a combination between wired and wireless for higher reliability and lower service rate.

The best security system shall be adapted and scheduled in consideration of your lifestyle and of the specific valuables you wish to protect. Carefully consider your security requirements and your budget. Your local police department may have a crime prevention unit that can recommend specific security measures.

Before you choose your system, find out how you are going to live with it. There are many brand systems that are complicated to operate and to load the messages from and sometime simply does not work.

AV-TIP 1: Read the system and other components manuals carefully, it looks complicated, but all the information is there.

AV-TIP 2: System grounding is compulsory. For trouble free system, use a good ground. Grounding wire should be connected to main board and to the metal box. Grounding protects against thunder damage.

AV-TIP 3: Be careful of static discharge; before handling the main board touch a grounded metal.

AV-TIP 4: Never run wire zones alongside telephone wires, high voltage wires, or transmitting antennae.

AV-TIP 5: It is recommended to always use EOL resistor, to prevent EMI and RFI interferences.

AV-TIP 6: It’s recommended to use the EOL mode; it’s safer and is required by insurance companies.

AV-TIP 7: Never run Keypad wires alongside telephone wires, high voltage wires, or transmitting antennae. Keypad wires should be wired separately and not in same cable with other devices (telephone, PIR’s etc.). Do not use the keypad wires for supplying power to sensors or other devices. Keypads have no polarity protection; verify the 12V power polarity carefully during wiring.

AV-TIP 8: Always install the control panel box in a difficult-to-access location.

AV-TIP 9:
Tips to first time installer:

If you are a first time installer, don’t hook up any remote sensors at first. The most common confusion comes about when the alarm will refuse to arm, because a zone is “troubled”. Complete the power supply (not the battery), siren, keypad and strobe wiring, and for the moment connect ALL the zone terminals to -V with loops of wire. This will simulate a system with all zones looped out through closed switches and no EOL resistors. The alarm is supplied already programmed with an “average” list of settings (default) and can be used straight away, a few of the program locations may have to be changed to suit the actual sensors and output devices used.

FAQ

Alarm Control Panels Common FAQ                              

Before you start searching solutions make sure you have the correct manuals, for alarm panel and keypad.
Open the alarm panel main box on the central chip look for the label indicating the panel type (i.e. AV-2004D, AV-4009, etc) and version, in LCD compatible panels the words ENG or SPN indicates the language texts.

Question 1A: How many AV 701 LED keypads can the AV 2008 control panel support?
Answer: It’s recommended to use maximum five LED keypads.

Question 2A: How do you program EOL zone, the manual is just about useless?
Answer: Carefully read the manual. Everything is there. In address 029 enter ‘0’ to program all zone to be EOL type.
Question 3A: When the phone rings at home, the AV GAD panel picks up the phone after 2 rings and puts a high pitched tone on the line. How can I stop the panel from answering the phone?
Answer: The modem in your panel is answering the income phones. In address 091 enter the rings you want to count before modem answer.

Question 4A:
 When I try to arm my alarm system, it reports trouble with each of the 5 (zones) sectors, is this related to not programming EOL?
Answer: 1. If you programmed EOL zone you have to wire the EOL resistor. 2. You may have all zones open. 3. You wired Normally Open sensors; program your panel accordingly at address 042.

Question 5A:
 I would like to operate your AV 2004D with a remote control, can I?
Answer: Yes, the AV 2004D contains a remote key input. Refer to your manual; make sure you have the special wire and connector required. Use our AVS-22 wireless remote set.

Question 6A: 
My LED keypad display “L”, why?
Answer: The “L” means your battery is low; replace the battery with new 12V rechargeable type.

If battery replaced and still “L” is displayed consider few reasons:

1. The charging circuit is not working, why? High voltage damaged the
circuity or very hot location trig the internal protection.
On the battery wires measure 13.5-13.8 volts DC when the battery
is not connected, connect the battery is the voltage drop to 5 – 11 volts
it means the battery is empty or need to be replaced. 
If this voltage is much lower the power supply/charger is faulty. Please don’t try to repair it by your self.
2. The the transformer voltage drooped, measure 16.5V AC when the
trafo (5003 OR 5017TER) is connected to the board. Under 16V the replace the transformer.
3. The battery is faulty. Low cost or old batteries can fail within days.

Question 7A: We are a Jewish family in NY; can you offer us an alarm panel with all required features for Shabbat Day?
Answer: We have a great solution for you, order the AV 2008 PRO SHB, with eight programmable timers, power cut to sensors, approved by local Rabi.

Question 8A: We have a large weapons warehouse and we are looking for high end control panel, do you have any?
Answer: Yes, we have the AV 2008ELT. This is an expensive one, but with unique specifications to military sites and other sensitive areas.

Question 9A: I understand that it is possible to connect the system directly to a PC’s RS232 port. How can I do that? Are you able to provide me with pin out details?
Answer: Correct, if you have one of EasyLoader panels with RS 232 input all you need is the AV 232 adapter and the EasyLoad software. We prefer not to provide the pin out, as you need the electronic module that fits inside, purchase the AV 232 from your vendor.

Question 10A: Could you please tell me where I would need to hookup a strobe light and internal multi tone alarm modules on the AV 865 Control Panel?

Answer: Hook up your strobe light at the SLO output, this is a none timed output, your internal alarm (siren or bell) connect to Siren 1 or Siren 2.

Question 11A:
Can I connect the SVM-40 to AV-2004 or AV-4044
Answer: No, the AV 2004 is an old economical panel; you need to purchase the new AV-3044 or AV-4044, AV-4009 or AV-4016. SVM-42 can play back two messages.
Question 12A: I have the AV-GAD AV 2008D and was wondering if it is possible to connect 2 Eye Spy PIR to one zone. I am using the EOL resistors wired for two wires (plus 2 for the power) operation.
Answer: Yes, you can connect two PIR’s to one zone, in case you are using EOL resistors you need to connect the two PIR’s in series and purchase a special EOL resistor; 1,100 ohm, this is not a popular value, so you better use one PIR per zone.

Question 13A:
 How many sensors that may be supported in any one zone?
Answer: Theoretically, you can connect as many PIR as you like to one zone, but practically in case of false alarm you will have problems to find the faulty PIR.

Question 14A:
 Does your panels support window and door switches that are in a “normally open circuit” state?
Answer: Yes, all you have to do is to define the zone to be N.O. type in address 042.
Question 15A: Is it possible to arm the system into the home mode by the system clock? In other words arm the home mode to certain zones every day for instance from 24.00 till 06.00 automatically?

Answer: No, the home mode can’t be auto arm, some security problems involved, however, you can program the Auto Arming time. Refer to address 016.

Question 16A: I recently purchased AV 2008 PRO & AV 701TS. The keypad displays number 8 and will not respond to any other input. I checked the wiring it is OK. I looked at the strobe signal on a scope and it is there. Is the keypad faulty?
Answer: The problem is that the AV 2008 PRO (also Dublo) cannot work with the AV 701TS, for the PRO panels you can use the AV 707 or the AV 706 keypads

Question 17A: I have purchased and installed an AV 2005 panel and it works fine. Is there a way to connect a microphone and amplifier speaker to the panel so that one can listen in and speak from a remote telephone? After an alarm and dial instead of pre-recorded siren sound or message? This would make it possible to listen and skip to an intruder.
Answer: Yes, but it requires some special design of the unit you are going to connect. We do not have such unit available.


Question 18A:
 I wish to have my external siren sound for a preset period but my blue flashing light continue to flash till the system is reset, can I do this?

Answer: Yes, connect the flashing light to SLO output and the siren to Siren 1 or Siren 2.
Question 18B: At address’s 063, 064 and 065 there are time settings for “Siren”. Do these relate to “Siren 1”, “Siren 2” or both Outputs?
Answer: The mentioned address relate to both outputs.

Question 19A:
 I am going to install few systems in a heavy lightning area, any special steps to be taken?
Answer: Yes, you must well ground the control panel, and prevent running cables outside the premises.
In general our systems stands most heavy lightning. For tropical areas add the Surgo protection module.

Question 20A:
 I use your AV 868 for over 10 years, using 12V internal and external speaker siren, I want to use 12V DC siren, but your panel is delivering 20V at the siren output, what shall I do?
Answer: Refer to your manual; there is a diode that should be removed, then you will get 12V at the siren output.

Question 21A:
I am installing a 32 zone panel (AV 2016D + AV 816) and the system does ‘strange things’, what can I do?
Answer: Step 1. Program your system to default program, this will ensure a correct programming. 2. Connect only one keypad that is wired directly to the panel. Now move step by step and test every step.

Question 22A: 
I am going to install your AV 2008 with four AV 702 keypads, do I connect all keypads in parallel?
Answer: Yes, wire all keypad in parallel, but consider that every keypad better be wired directly to the control panel, not from keypad to keypad.

Question 23A:
 My AV 868 purchased 12 years ago works just great. Now I need to add four keypads with long wires, what keypad are you recommending?
Answer: In this case we recommend purchasing the AV 702, this keypad works much better on long lines and with five keypads in the system.
Question 24A: I am the security officer in a large company who owned few EasyLoad systems, I need to get arming and alarm logs, can I print the logs with the EasyLoad program?
Answer: Yes, enter to the program and look for the events on the screen. When you close the screen you are asked to save or not, save and then open the file with any editor like Note Pad or similar.

Question 25A:
 I wired a new alarm panel and suddenly the AC power stop, after powering up the system “got crazy”, what can I do?
Answer: Some times the electric spike change the settings in the internal system memory, the result is as describe, to solve it enter to programming mode and set system to default programming, this should solve the problem.
Question 26A: I want to use your double zone feature; do I need to run two or four wires?

Answer: The advantage of EasyLoader panels is that you can use both Tamper and Alarm on two wires, refer to the manual.

Question 27A: Can the alarm system monitor a zone (disarmed as well as armed) and deliver a “silent” alarm when disarmed but full sirens if armed? The situation is that a building owner wants a private silent alarm if staffs go into forbidden zone during the day. He can then look into video monitor system to see who is being bad.
Answer: Yes, there is a problem. We have to program the DAY type zone to be able to trig the A1 output when the system is not Armed. At version 2.13 this option is not possible.


Question 28A:
 In your web site it describe the following about AV-2004D “Four Double Zone + 1 Panic Zone”.

What is the meaning of + 1 Panic zone?  I understand that it has 4 normal zones plus an extra one for panic button connection.
Answer: The AV-2004D has four double zones, plus one Panic zone build into the keypad (activated by holding down two keys).
So you can have four zones wired to sensors and the fifth zone as Panic, some manufacture call such panel “Five Zone”.
The Double Zone means that by using two-wire cable you get separate Alarm and Tamper signals from your PIR or other alarm sensor, it provides better security and great saving on wiring.

Question 29A:
 My customer have few stores with your systems installed, he wants to know from what store the alarm come, can I change the dialer alarm sound?
Answer: We have the solution; in every panel add the SVM 40 module. This voice module enables recording a voice message with the store details.

Question 30A: 
During programming I lost the programming code and the feature “Enable codes reset to default by * & #” (address 072/ 08) was disabled by myself, what can I do?
Answer: You can enter your system via the download program and enter new code, or replace the board.
Question 31A: I have old alarm panels types AV-865 and AV-868, can’t find the manual, where can I find it?
Answer: Go please to our download area, in the control panels section you can download the latest manuals.

Question 32A:
 I own a new system (not Av Gad) that from time to time acts in strange way, especially when I use my mobile phone, can you solve this problem?
Answer: Yes, buy the EasyLoad panels, we are screening the processing units against RF interferences, you can see the metal screen cover in our control panels PCB. In a warehouse we have more that six large rooms, my customer needs a vivid sign for the troubled zone, what can offer him?

Question 33A:
 What is good about the LCD keypads, asked by my customer.
Answer: The LCD keypad will help him know the troubled area, with the LCD keypad you can edit each area name, when zone is open, the zone description will be displayed in plain text on the keypad display.
I am located in Florida, installing 20 systems (not Av-Gad) per week and they work just fine, the problem is that the up and download is very slow, can your panels solve this problem?

Question 34A:
  I need a partitioned system that can be Armed and Disarmed for certain areas at different times, what panel shall I get?
Answer: The AV 2016DP will be your system; it’s eight partitions, 16 or 32 zone system with great features.

Question 35A:
  I need a partitioned system but noticed your alarm panels range not include many of them, why?
Answer: The partition considered as great features, save the cost of few panels, more convenience, but the security level is not good, better solution is to get an alarm panel per area, if you need few of them in one site, connect few panels to one master alarm panel, it provides higher security and reliability to the protected site. In certain countries the insurance and police do not approve partitioned alarm system.
Question 36A: I need a higher security level in my place, my concern is about telephone line cut, what can do?

Answer: Add a wireless back-up unit, in case the lines cut or tampered the alarm panel reports or call you via the GSM network.

Question 37A: Can I use the AV 707 and AV 706 LCD keypads with any EasyLoader control panel?

Answer: No, the LCD keypads can be used with the PRO and Dublo alarm panels only, this is because a different way of operation and programming when the LCD keypad is used.
Question 38A: I changed the master code (1234), and forgot the new code; can I restore the original 1234 code?
Answer: Yes, power down the system. Power up, during the power up hold down the Panic keys, after the 2nd beep release the keys. Also can be done with the EasyLoad software and modem. For further details refer to your installation manual.

Question 39A:
 I am looking for wiring diagram and installation manual, how can I get it?
Answer: Prior to trying to any wiring changes or self repair try to get this service from your installation provider, they have the know how and are familiar with your system. Can find them? Try other installer who is familiar and experienced. If you installed the system get into our support to get the manual.
Question 40A: How to find the alarm model number?

Answer: Find the alarm panel main box, in the box center the main board is located, on the chip a label quote the model. For example AV2008D type carry the label say “2008 LED” plus few numbers. The keypad model is not the panel type.
Other way is via the keypad, get into Programming mode, enter 200, LEDs blinking, enter 00, the keypad will display the version.

Question 41A: We are using AV-2088D with AV-702 keypad. Our purpose is to have 20 zone alarm system with additional AV-208 expansion module
Answer: To reach 20 zones you need to enable two zones on one terminal. See what to do:
In order to get two zones on one terminal, enable the double zone feature, at address 074 -8.
The wiring should be done with two different resistors as drawing on page 13 in AV-2088D manual.
The terminal marked as zone 1 is for zone 1 and for zone 9, wire 2.2K resistor to zone 1 and the 4.7K to the same terminal (for zone 9), it’s recommended to place the resistor in the detector.
To get a 20 zone system; program address 100 1 to 8, 101 1 to 8, 102 only 1 2 3 4. Address 140, 141 (Enable EOL) is not required to program.

Question 42A: The dialing from alarm panel is working and from mobile to panel (the panel answers and plays the music), but we can not arm or disarm the system using the phone.

I press (after the tune) the code (1234#1#) but the system does not arm and the keypad LEDs stop blinking. The system does not respond to any other commands then.
Answer: Check if during programming you didn’t change address 074-6, should be enabled, also the PSTN (Tel.) line requires ADSL filter is it’s an ADSL line.
During testing the DTMF make sure you are in none noisy area, also verify that you are entering the correct password.
Question 43A: I am wondering what the difference between the new AV-3044 and previous AV-2004 and AV-2048.
Answer: The AV-3044 is totally new panel that can be configured to act as 4 or 8 zone, so on installation you can select the mode  you prefer. In 4 zone EOL resistors not required, in 8 zone EOL resistors is a must.Also the communication section been much approved by adding SMS (with zone description, system errors, etc) more numbers to dial, reporting to two central stations and more attractive features.
Obsolete Alarm Panels List
The following alarm panels are obsolete:
AV-505, AV-500, AV-808, AV-802, AV-505X, AV-808X, AV-684, AV-684X, AV-864, AV-865, AV-868,  AV-8616.
The following keypads are obsolete: AV-700, AV-700I, AV-801.
Files

» System get crazy solution

Known problem with DC piezo sirens.pdf

Dialer and Communicator

Question 1B: Is it possible to use EURO ISDN telephone system or is an “old” telephone connection interface needed for dialing robot?
Answer: No, the EasyLoader works only on analog lines.

Question 2B: Is it possible to stop the panel ringing my phone? It keeps calling me 3 or 4 times.
Answer: This feature will be available at the AV 2005/8D, for now program your dialer to call your phone one time, refer to address 087, replace the default 03 with 01.

Question 3B: Do you have central station with radio?
Answer: Yes. The wireless central station differs from country to country, contact us for further detail.

Question 4B: How I can connect AV GAD dialer and panels directly to ISDN line without analog adapters?
Answer: This it not possible. The ISDN dialer is much more expensive and if we include it in our panels price will be much higher. In case you need an ISDN adapter contact us.

Question 5B: I use EasyLoader Control Panel, I try to change the Follow Me telephone number on my system to the new one. But it doesn’t work, every time I arm/disarm the system, the new number’s disappears.
Answer: Correct. By default the Follow Me phone number is erased every time you disarm your panel, to change it remove the ‘1’ in address 071.

Question 6B: I used the SVM-40 with your AV 2008, can these modules be used on other brands of control panels?
Answer: Not sure, as the other panels need few hardware and software features.

Question 7B: I am going to install few systems in a heavy lightning area, any special steps to be taken?
Answer: Yes, you must well ground the control panel, prevent running cables outside the premises. Alos add a Surgo module

Question 8B: We are installing your systems in whole Europe; do we need a special control panel type?
Answer: Yes, you have to purchase the  EEC version. The “EEC” version is CTR 21 approved, specially designed for the European telephone system and carry other special parameters.

Question 9B: We are installing your systems in China Mainland; do we need a special control panel type?
Answer: You have to purchase the standard version, i.e. AV 2005D, AV 2008D, etc. This version is 600 ohm approved and specially designed to for the Far East telephone system.

Question 10B: We are installing your systems in Australia; do we need a special control panel type?
Answer: Yes, you have to purchase the “AS” version, i.e. AV 2005AS, AV 2008AS, etc. The “AS” version is AUSTEL approved and specially designed for the Australian telephone system.

Question 11B: In my country we don’t have ground point in some old premises, can these cause problems with your panels?
Answer: You better ground the panel, if not in thunder storm the panel maybe damaged. Run a heavy wire from the panel ground point to a close cold water pipe, or to a metal pipe. The pipe should be 1 meter deep in the ground.

Question 12B: My customer have few stores with your systems installed, he wants to know from what store the alarm comes, can I change the dialer alarm sound?
Answer: We have the solution; in every panel add the SVM-40 module. This voice module enables recording a voice message with the store details.

Question 13B: I need to get an alarm when the telephone line is tampered, what can I do?
Answer: Add the Tele Spy telephone monitor to your system, it will monitor the telephone line 24 hours. It’s a small module at reasonable price.

Question 14B: Some panels have the line monitor build in, does Av Gad panels haven this feature?
Answer: Yes, we do, however, some countries require a seperate line monitor that acts like a sensor, in this case refer to our Tele-Spy.

Question 15B: I am looking to set up a new central station; do you have the required items?
Answer: Yes, we can offer you a complete solution including communicator receivers, RF wireless receivers and stand alone communicators.

Question 16B: Does your panels support the popular Contact ID central station format?
Answer: Yes, all of recent Av Gad panels have the Contact ID format and many other formats.

Question 17B: Is your telephone interface is approved in Europe?
Answer: Yes, the ‘E’ version panels are approved by the CTR 21 standard.

Question 18B: Can the Series 2000 dialer be made to call ALL the 4 phone numbers in sequence, even if each number is successfully answered? That is, dialer call phone 1, answer ok, hang up, then, dialer call phone 2, answer OK, hang up, dialer call phone 3 and so on.The way I understand the dialer is it calls the first number and if not picked up, redials the number for a set times, and if not picked up, then try the next number and so on until a phone is picked up. Then the dialer stops trying. If number one is picked up then it does not try 2,3,4.
Answer: The system is not looking for indication if the phone called was answered or not, so I don’t see a problem. You can program the system to call the all four dialer numbers in sequence, and program the redial times to the same number.

Question 19B: Can the dialer contact an extension number after first going through a main switchboard number? That is dial, say 6315231, then accept a pick up, then dial extension 123 and accept a second pickup? The way I understand the dialer to work is no, this cannot be done; on the first pick up the dialer then delivers the programmed alarm or message.
Answer: This function should be tried in field, as many telephone systems reacts different. When you enter the number to be dialed, after the number add one or two pauses and then the extension number. 6315231 PAUSE 123.

Sensors

Question 1C: Do I need to run two ‘V’ wires to the Eye Spy II PIR? (i.e. one for power and one for the sensor/tamper). Or I can you run just one ‘V ‘ wire for both power and sensor?
Answer: No, you can run a three (four wires cable is most common)  wires and use the -V wire a common for zone and power.

Question 2C: I installed your PIR at one meter high; the range is only 7 8 meters, and not over 12 meters, why?
Answer: The optimum height for our PIR’s is two meters, when installed at one meter the range will be shorter.

Question 3C: I own few old PIR sensors in my office, when the summer come the detection is very pure, why?
Answer: Your PIR is a low cost type; try our Eye Spy that contains temperature compensation circuitry. You will be surprised about the difference.

Question 4C: I have some problems with PIR in tropical climate, the PIR unit sticks and stays on all the time even after warming up period. This is not so in a colder climate and works normally.
Answer: Your PIR is a low cost type that emits false alarm in hot climate. The Eye Spy II digital will do the job much better when temp. is not higher than +30 degrees C.

Question 5C: I need to install some ceiling mount PIR’s but the price seems to be very high, what can you recommend?
Answer: The Eye Spy PRO will solve your problem at a very reasonable price. The enclosed swivel bracket will allow you to install the Eye Spy on ceiling. For better coverage use the PIR-750.

Question 6C: I noticed that your Eye Spy PIR contains a Tamper switch, shall I use it?
Answer: Yes, connect the Tamper switch and wire is into a day or 24H zone. If you have a EasyLoad panel you can run both Tamper and Alarm on two wires.

Question 7C: I want to protect the sensors zones with EOL (end of line) resistor, is it recommended?
Answer: Yes, it will protect your lines against tampering, make sure to locate the EOL resistor inside the sensor.

Question 8C: Concerning the use of detectors, which is better, PIR or PIR + Microwave?
Answer: The PIR + Microwave can solve some false alarm problems and it’s recommended for open spaces and areas with open windows.

Question 9C: At my home I use your AV 2008D panel with unknown brand PIR’s, I get once a night false alarms form certain zones, what can I do?
Answer: 1. Bypass all zones by shorting the sensor relay wires in the PIR, this will prevent the relay from activating the panel, run for few days and if no false alarm, the problem is in the PIR. 2. Use Av Gad sensors, it will prevent false alarms.

Question 10C: Can I connect 12 outdoor beams to my AV-2008?
Answer: Yes, but you better use the AV-2016 that have more zones, if you insist on the AV 2008 you must add an external power supply (item AV-21) and separate back up battery.

Question 11C: Do you have any sensor that can detect a glass break earlier that the PIR?
Answer: Yes, the Brako, also we have few types of glass break sensors; they will detect the glass break immediately.

Question 12C: I want to have a new system wires free, I heard saying that price is very high, is it so?
Answer: Yes, the professional wireless sensors cost 3 to 4 times more than the wired sensors, also consider the maintenance expenses, as battery should be replaced from time to time by a technician.

Question 13C: In my area (Asia) the shock sensor is very popular, but recently I get many false alarms, any solution?
Answer: Yes few solutions: 1. Your panel maybe a low cost one, try to use an EasyLoad one; a signal processor is included in all panels. 2. We have a double ball shock sensor that works perfectly which has different operating principle that the low cost shock sensor doesn’t have. 3. Best of all is the SesMo

Question 14C: I installed an AV Gad Pro 8 Zone system with Eye Spy sensors. Unfortunately I am getting false alarms from two rooms. One room standard size. The other is very big with many windows (sensors are not facing the window). How to improve the reliability of the system ?
Answer: In order to prevent and find false alarms source:
1. Lower the PIR sensitivity by setting the PIR to 3 pulse count, lower the SENS trimmer. Track the false alarm time, it can give you a hint.
2. Make sure the PIR is fully sealed, no drilling holes, etc.
3. Is your wiring is by the book? Don’t mix sensors and keypad wires, don’t run noisy signals like telephone and AC with system wires.
4. To verify the false alarm source cover the PIR lens from outside with a tape or similar that will blind the PIR , if false alarm continue it means it’s an electric fault (wiring, panel, internal PIR, etc) if false alarm stop, the alarm caused by a subject in the room (heat source, wind, sun, etc).

Question 14D: What is the reason for disabling the EOL mode for the EYS II PIR?
Answer: The build-in the EYS II EOL removed as installers confused and used them in EOL mode by mistake (or vise versa), results was that they removed the PIR for repair, even the PIR was 100% fine.
Question 15C: I assume that I would not be able to use the EOL resistors and connect the PIR alarm and
tamper using the double-pole wiring. Your panel installation manual recommends “EOL
mode is safer and prevents EMI and RFI interference”, what can do?
Answer: You can easily use the EOL mode with EYS II PIR or other sensor
when running two wires only, as described in the manual.

Question 16C
: Can I have a mixture of EOL (tampers) and non-EOL (PIRs) zones in one panel?
Answer: With Av-Gad AV-2008D, AV-2016D you can mix some EOL and some not, but consider that this is confusing some people, so it’s recommended to use all sensors wiring in the same mode.

Question 17C
: Installed an outdoor PIR, works fine, but some times I get false alarm caused by Pets or birds in my garden, set the sensitivity to low range, but still get false alarms.
Answer: Outdoor PIR works fine if located carefully in a location and height that Pets and birds won’t be detected, if it’s not possible, before trying new location, try to mask the PIR
lens from the inside, by applying a 10-15 mm wide tape (clear or colored) on the lens low section. See a file in this section that explains.
Files

» Prevent false alarms – Outdoor PIR

Prevent false alarms in PIR.pdf

 

Modem for Up and Download

Do you want to improve your service speed and efficiency? Sure, Av-Gad panels provide remote servicing, what do I need for remote programming EasyLoader alarm panels?
 
Answer: If you want to service or program Av-Gad panel from your office, all you need is a simple PC with PSTN line.

From your PC, you can program all features, edit and add texts to LCD keypads, see the last events (false alarms, AC fail, etc), arm, disarm and more.

For remote programming you need a PC, modem (better external) and EasyLoad software.

The best modem at 300 to 56K high speed cost $ 80 to $110, the software is one time charge.

If you have an external modem that support 300 baud you can use it.

If you want to program or check a system on installation site you need a very simple laptop and cable (interface inside), that Av-Gad supply called AV-232.

Any laptop, even 4-5 years old with serial in/out RS-232 will do the job.

Question 1D:
 I am having trouble configuring my laptops modem with communication program, Version 3.50. Do you have a windows version of the program yet?
Answer: The EasyLoad works just fine under Windows 98 and XP. Many professionals prefer the DOS, sounds old? No, if you need a reilable low cost tool, keep the DOS, it’s virus free, laptop cost nothing, crash free and no updates.
The windows version is ready, supporting XP, Vista and Windows 7.

Question 2D: I have purchased an AV-2005D kit from Jaycar electronics here in Adelaide, South Australia. The manual talks about “EasyLoad” software but it hasn’t come with the kit and I can’t find it on your web site. Should I go back to Jaycar for this?
Answer: Yes, your vendor will sale the EasyLoad pack at $AS 5 to 10.

Question 3D: I am trying to connect the PC to the control panel via RS 232. I have tried some connectors and I can’t connect. How do I plug the cable connector? Is there any special command or configuration to enter?
Answer: You need the AV 232 adapter, when you connect the AV 232 to your computer follow the instructions enclosed with AV 232. Make sure you have one hardware COM available in your computer. When all connected get to program mode, enter address 200, and press 77, when LED’s start blinking communication is on.

Question 4D: I installed the EasyLoad successfully, but when I try Auto Detect, I get “No response from modem”, why?
Answer: There are few reasons; the most common one is that the used modem is not according to our specifications. Please read our Modem Solver article for further details.

Question 5D: My computer modem calls the panel, the keypad’s LEDs are blinking, but then I get “No response from panel”, why?
Answer: Your modem does not support the Bell 103 protocol, so when the EasyLoad asks your panel to identify, the panel does not ‘understand’ the answer. Try replacing your modem.

Question 6D: I want to program my Av Gad control panel with a laptop computer, do I need special cable?
Answer: Yes, you must get the AV 232 adapter.

Question 7D: Do you have a computer (PC) interface connection available to your alarm system panels? It would be very good if system could be managed and set up from the screen.
Answer: Yes, if you are using the AV 2005, AV 2008 and AV 2016, you can connect the control panel from the computer, all you need is the AV 232 adapter.

Question 8D: What is the cable connection required to connect a PC to the AV Gad Control Panel? And to which control panels do you connect the PC cable?
Answer: All you need is the AV 232 adapter. The AV 2005, AV 2008 and AV 2016 can be controlled via the AV 232.

Question 9D: In the computer software EasyLoad I entered the dealer code and forgot the entry, now I can’t connect this customer panel, what can I do?
Answer: This program is protected, all you can do is replacing the panel PCB, and this code can’t be restored.

Question 10D: When I run the EasyLoad in DOS program, my mouse doesn’t work, how can I move the cursor?
Answer: Use the TAB and ALT + Highlight keys.

Question 11D: I own a new Pentium III computer with COM 7 free, can I use this com for your EasyLoad modem?
Answer: No, some computers under Windows build a virtual COM outputs, those do not support DOS, use the COM 1 or COM 4.

Question 12D: I have problems using my new Winmodem (year 2001) when trying to set it up with the EasyLoad program, why?
Answer: Winmodem is low cost modems that are only appropriate for use with Microsoft Windows on a fast Pentium.You need a hardware modem with Bell 103 and Hayes commands support.Such modem is available at Av Gad. Also refer to our modem helper program.

Question 13D: I am using the AV 232 cable to locally up and download my Av Gad panels, can I get a 25 meters cable?
Answer: No, the AV 232 cable length can be maximum 5 meters long. This requires special order.

Question 14D: When I call the AV 2008 panel, an answering machine is answering before the panel. Do you have an “Answering Machine Bypass” feature?
Answer: Yes we do, other possibility is before you connect to the panel ask the owner to enter the “Answer Now” feature, this is done by holding down key 6 then holding down key 1, “A” is displayed in confirmation. During the next 5 minutes, the panel will answer after the 1st ring. Also refer to attached detailed document.

Files

RF Remotes

Question 1E: I’m looking for a “Panic” button that could be remotely carried and send an alert signal to a central desk, what is your item?
Answer: You may get the AVS22 or A11RX, it’s a kit containing one receiver and two transmitters. Also you can use the A22RX, similar kit but with two channels, so you can use one channel for Arming and the other one for panic.

Question 2E: I use your AVS-22 RF remotes; some times I get very low range, why?
Answer: 1. Locate the receiver as high as possible. 2. In some areas the AVS-22 frequency is blocked by other RF sources, try the same set in other location. 3. Don’t use low cost power supplies that deliver low or not regulated voltage.

Question 3E: I use your panels but recently I need a wireless panel, what can you offer?
Answer: Full wireless panel is coming, such one is expensive and complicate for installation, try our Freeko II that can be wired to the EasyLoader or any other panels.

Question 4E: How many transmitters (TX) can I use with my AVS-22 set?
Answer: In general you can have up to 100 per one receiver, just consider that every TX should be separately programmed to have the same coding as the others.

Question 5E: What range can I get with Double Range RF remotes?
Answer: It’s hard to say, as the range is effected by the environment, in open area our test gives over 250 meters, indoor we get some times 30 meters and some times 70 meters.

Question 6E: What battery is used in Av Gad RF remotes?
Answer: This is a standard small 12V battery, type 23A, Alkaline.

Question 7E: I am using the AVS-22 set, in some installations I want to use only two buttons (channels), but I have four buttons, how to proceed.
Answer: You can program the AVS-22 by your self to use any number of buttons, one to four.
Most customers prefer to get four buttons as option (just in case customer asks for), for using the whole four buttons (four functions)
you need another AVS-22 receiver, each receiver has two channels.

Question 8E: I need the AVS-22 to work with 24V for gate opening; do you have a 24V version?
Answer: Yes, such version is available for 24V AC or DC. Contact us for your special product.

Question 9E: On a Freeko II system, I get a question mark (?) on the LCD display
Answer: The (?) means you have a supervision problem, the receiver do not receive the supervision signal sent by the Freeko II sensor, in such case it also activate the sounder.

In this case we recommend to reset the receiver, clear all sensors and tech the sensors again by keeping two important rules:

– The sensor you add to receiver to be 2-3 meters far from the receiver, not close to receiver
– When you need to send the signal to receiver to press the Tamper switch (some try to cause detection and receiver confirm it)

Question 10E: Can I turn off the alarm tone in the Freeko II receiver?
Answer: 
This is part of the supervision trouble indicator, you can’t turn it off

Question 11E: Wireless vs Wired
Answer:

Wireless systems disadvantages:

1. Cost 3 times more than wired

2. Service is 3 times more than wired (batteries, range cut by RF sources, etc..)

3. In some sites may not work properly (if close to strong RF source)

4. In some countries not approved by insurance companies, as security is low

5. By using a RF jammer in the frequency of wireless you can disrupt the system

Wireless systems advantages:

1. Installation takes half the time

2. Almost  no wires

Please notice:

Professional central station and installers in Europe & USA markets are installing wired systems.

Installation Manuals

Files
• Alarm Control Panels & Dialer & Keypads Manuals  
» Obsolete Types: AV-865 and AV-868

AV865 AV868 Installation Manual V 2.12.zip
 
» AV-2004/48 V 2.17 (old)

2K4_EXP_217_2.pdf
 
» AV-2005/8 Version 2.17 (old types)

2008_217_4.pdf
 
» AV-2008ELT Military Panel

2008ELT Manual.ZIP
 
» LCD keypads AV-705-707 Manual

707+707B+706_E_3.05.pdf
 
» AV-232 adapter

AV-232 Manual.pdf
 
» AV-2008, 2016 Dublo (LCD keypad)

AV-2008_AV-2016 Dublo_305D.pdf
 
» End user manual series 2000 & 3000 Rev 6

End User Manual ser 2000 Rev 6.pdf
 
» AV-2004/48 Spanish V 3.08

2004 3.08 Edition 2_Spanish.pdf
 
» AV-2004/48 English V 3.08

2K4_EXP_3.08 REV 1.pdf
 
» 2008 Ver 3.09 (for LED Keypad)

2008_3.09 Rev 2 Mar 2012.pdf
 
» AV-816, AV-208 Zone Expander

AV816_208 MAN ENG V2.pdf
 
» AV-3044Pro V1.6 full manual

AV-3044 Pro full manual 1.06 ENG.pdf
 
» AV2016D (LED), 2016DP, 2055, 2088

2016_2088_2055 3.05D.pdf
 
» AV-2008, 2016 Dublo (LCD keypad)

AV-2008_AV-2016 Dublo_307.pdf
 
» AV3044 LED Full Manual

AV-3044 LED full manual 1.09 ENG.pdf
 
» AV3044 LCD Keypad Full Manual

AV-3044 Pro full manual 1.06 ENG.pdf
 
» Alarm Features List 2014

AV-GAD ALARM PANELS FEATURES LIST_YEAR 2014.pdf
 
» AV-3008 GSM Appendix

AV-3008 GSM appendix ver 1.10.pdf
 
» AV-701 keypad wireing

AV-701_Manual_E4.pdf
 
» Servicing your alarm

Servicing Av-Gad products.pdf
 
» AV-4000 panels for LED Keypad

AV-4000 LED Large Manual 1.05 Eng.pdf
 
» AV-4000 GSM appendix

AV-4000 GSM appendix 2019 Eng.pdf
 
» AV-4000 panels for LCD keypads

AV-4000 LCD full manual 1.05 ENG.pdf
 

» AV-3008 panels for LED keypad

AV-3008 LED full manual 1.10 ENG.pdf

 

Files
• Keypads for alarm & Voice module manuals  
» LCD keypads AV-705-707 Manual

AV707+707B+706_E_3.05
 
» AV-232 adapter

AV-232 Manual.pdf
 
» SVM-40 voice module

SVM40_E_Rev 3.pdf
 
» SVM40 for series 3000

SVM40 wired to AV-3044 2 chn’s ENG.pdf
 
» AV-701 keypad

AV-701 series manual
 
Files
» AV-QT, PIR with Glass Break

AV-QT Rev_A ENG Manual.pdf
» Genius Plus, Double PIR

Genius manual English.pdf
» D&D Outdoor PIR

D&D English Manual.pdf
» PIR720 Ceiling Mount

PIR-720 manual English.pdf
» TBF Smoke & Heat Detectors

TFB-110 base wiring.pdf
» PIR – How to prevent false alarms

Prevent false alarms in PIR.pdf
» PIR-750 Ceiling PIR

PIR-750 Manual English.pdf
» SesMo safe & ATM sensor

SesMo sensor manual.pdf
» AVQDT-100 PIR&MW with Pet Imunity

AVQDT-100 PIR & MW detector Rev 3.pdf
» AVX-300 Outdoor Mirror PIR + MW

AVX-300 PIR Installation manual Eng Rev 2.pdf
» WD-86 Water Detector

WD86 Water Detector Manual Eng.pdf
» AVD-200 Outdoor detector Manual

AVD-200 PIR Installation manual Eng.pdf
» EYS II digital PIR

EYS 2 Manual ENG.pdf
» AVD-300 Outdoor PIR & MWdetector

AVD-300 outdoor PIR & MW.pdf
» SesMo Pro Install Manual

SesMo PRO short manual.pdf
» Brako Glass Break Sesnor

Brako Manual version 3.pdf

AV-4000 alarm panel LED

AV-4000 alarm LCD

SesMo Standard sensor

SesMo EQ earthquake detector

Files

» AVG10_G (new) Gate Open

AVG10_GUK Manual V1.pdf

» AVG-14 GSM backup manual 1.02

AVG-14 Manual English 1.02.pdf

» AVG-07 GSM Gate Open

AVG-07 Manual English.pdf

» AVG-06 GSM Gate Open

AVG-06 Manual English.pdf

» AVG-13 GSM for alarm

AVG-13 Manual English.pdf
Tips
Most power supplies are available in few configurations and OEM.
» AV-21 Power Supply 1.2A

AV-21 Manual English.pdf
» AV-40 power supply

AV-40 Power Supply Manual Eng.pdf
» AV-41 Power Supply CCTV 8 Ch

AV-41 Power Supply Manual English.pdf
» AV-23 Power Supply CCTV 17 Ch

AV-23 manual ENG.pdf
» AV-27 Power Supply CCTV 17 Ch

AV-27 Power Supply Manual English.pdf
» AV-26 Power Supply CCTV 12 Ch

AV-26 manual ENG.pdf
Porsh series CCTV power supply and UPS
Files
» Freeko II Wireless Siren

FR2_SIR Wireless Siren Manual Eng.pdf
» Freeko II PIR Detector

Freeko II PIR Rev 2.pdf
» Freeko II Receiver

Freeko II Receiver manual Rev ENG 1.5.pdf
» Wireless Alarm Panel Freeko II 1.4

Wireless Alarm Panel with Freeko II Manual 1.4 Eng.pdf
» Freeko II Smoke Detector 3V

Freeko II Smoke 3V type.pdf
» Freeko II Magnetic Switch

Freeko II Rev 5 Magnetic switch.pdf
» AVS-22 Wireless RF remote
New EasyLoad software for 2019, is now cloud based, not final configured.
Files

» GSM Alert pack 1.06

GsmAlert_avg_1.0.0.6.zip

» Modem USB Drivers Pack

Modem_USB.zip

» RS232 to USB Drivers Pack

AV RS232 to USB drivers.zip

» AV-232 adapter manual

AV-232 Manual V3.pdf

SesMo is a combined seismic detector used to protect bank and media safes, strong rooms, automatic ticket machines (ATM), vending machines, telephones post and cash dispensers.

The SesMo family has few models; some integrates three technologies and others with less as per model and application.

Three detection combines: Seismic (Bimorph sensor), light and heat. The seismic sensor covers approximately 3 to 6 meters/square (depends on the protected surface), plus voltage drop detection at under 7.5V.

The SesMo react to all types of attack tools known today: Oxygen lances, steel and diamond bit drills, hydraulic pressing tools and explosives.

Few models are available for indoor, outdoor and underground.

Files
» Bank & ATM Protection, how it works? Article

Bank & ATM Protection.pdf
» mDVR for ATM Protection

mDVR VLM leaflet English.pdf
» SesMo for vending machines

Food and vending Protection.pps
» SesMo Installation Manual

SesMo sensor manual.pdf

» SesMo Pro Installation Manual

SesMo PRO short manual.pdf
Files
» SVM-40 wired to AV-3044 & General

SVM40 wired to AV-3044 2 chn’s ENG.pdf

» AV-104 Auto Dialer Manual

AV-104 dialer English.pdf

Terms, ISO 9001, Exporter Etc.

Open the PDF files for:
How to contact technical support in Australia?
How to wire few sensors to one zone with enabled double-zone?

Looking for download software?
For DWLD software contact your vendor or av-gad sales please, you can’t download it from our website.
Files
» Technical Support in Australia

Item 4712 Australia Support Notice.pdf

» Wiring Few Sensors to one Zone

Wiring Few Sensors to one Zone.pdf

Products tests, CE and Declaration of conformity certificates

Files

Contains:
Av-Gad Systems ISO certification for year 2019
Av-Gad Authorized Exporter

Repairs handling (RMA) and Warranty

To save the file to your PC, Right click the file and select “Save Target as…”

Files

» Warrenty Terms

Warranty by Av-Gad.pdf
» Repairs returne (RMA) Doc

Repair Report 33 FORM.pdf
» ISO certificate 2018-20

ISO 9001 YR 2018_2020 Eng.pdf
» Approved Expoerter Certificate

Approved exporter Av-Gad 2016.pdf

AV-4000 alarm panel LED

AV-4000 alarm LCD

SesMo Standard sensor

SesMo EQ earthquake detector

WARNING! 

If you need technical support it’s recommended to contact the system installer or country distributor.

Material on this site is intended solely for authorized installers, any changes in hardware or software in Av-Gad products are by user own and sole responsibility.

Any changes in hardware and software of the system or other accessory might cause a change in function.

Year 2019 Products Catalog

Click the above link. Download Av-Gad products with specifications and high quality pictures Power Point Presentation

Av-Gad products catalog is now available, click and get most of our products to your PC.

Divided into 4-5 product groups:

Part 1: Alarm Panels and Keypads
Part 2: Indoor and Outdoor Sirens, Alarm Detectors (indoor and Outdoor)
Part 3: Freeko II Wireless devices, PIR & other detectors, SesMo (safe deposit sensor)
Part 4: Magnetic Switches, Panic Stations, Power Supplies & CCTV Power supplies, Smoke & Fire, GSM

At the link click the files to open or to save